Product designer | Research through working code
That gap is where I work. I take an initiative from the first interview to a working prototype software engineers can build on. Fifteen years of judgment and craft, applied end to end rather than handed off.
Tell me what's stuck. If I'm not the right person, I'll say so.
Increased premium feature adoption by 12% and reduced user drop-off by improving event management workflows, streamlining onboarding, and enhancing product integration to deliver a more seamless experience.
Cut annual operating costs by $60K and improved the customer experience by streamlining workflows and consolidating products. Boosted customer satisfaction with a unified platform, while driving a cultural shift toward a customer-first mindset across the organization.
Developed a 12-16 month roadmap to drive long-term adoption and success in value-based care. Expanded the beta rollout to 400 practices, increasing user engagement by 5-10% through improved usability and actionable insights.
When an initiative needs one owner start to finish and nobody has capacity.
When something ambiguous has been sitting on the roadmap too long.
When a product shipped and didn't land and nobody can agree on why.